Rachel Kolev is a process-driven professional specializing in operational strategy, workflow optimization, and client relations. As Strategic Operations Manager at Banks Valuation, she focuses on improving internal processes, enhancing efficiency, and ensuring seamless coordination across teams to support the company’s growth.

With over 20 years of experience in customer service and business operations, Rachel has held leadership roles in both national and international organizations, including the National Association of Hairstyling and Cosmetology (NAHA) and Coiffure EU. Her ability to adapt to evolving industries and implement structured processes has made her an asset in refining and scaling appraisal operations.

Since joining Banks Valuation, Rachel has played a key role in developing and optimizing appraisal workflows while maintaining compliance and quality standards. Her expertise in strategic planning and team coordination ensures that internal operations run smoothly, supporting both appraisers and clients.

Rachel is passionate about continuous improvement and operational excellence. Outside of work, she remains engaged in the beauty industry through Salon Fluxx, reflecting her dedication to both professional and personal growth.